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Customer Service

Thinking of returning an item?

You can return your purchase to us within 30 days of the date you received the item if it has been damaged during delivery, is defective, has been incorrectly advertised or isn't what you ordered. We will issue a full refund, including return postage costs or a replacement at no additional cost. If you choose a replacement, we will dispatch it by the same delivery option you originally selected. Some of our products are dispatched directly from the manufacturer. Please contact us first before returning an item as the return address may vary from product to product.

I want to return an unwanted item

If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within fourteen days of receipt for a refund. Please be aware that we will not refund your return postage costs, as there is no error on our part. Please use a safe and secure shipping method to return the item as it must be received in perfect condition. Please contact us first before returning an item as the return address may vary from product to product.

Returning large and/or expensive items

For large and/or expensive items, we may arrange for a courier to collect your purchase. In this event, we will contact you to arrange a collection time that is convenient for you. If there is no error on our part, we will need to deduct the cost of the service from your refund. Please contact us first before returning an item as the return address may vary from product to product.

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